1. winmy's Commitment to Responsible Gaming

At winmy, we believe every player deserves a safe, fair, and controlled online gaming experience. Online gaming should be an enjoyable form of entertainment — not a source of stress, financial hardship, or conflict in your daily life.

That is why we have built a policy Responsible Gambling that is comprehensive — not merely to meet legal requirements, but as a core value of winmy. We invest in technology, staff training, and support systems specifically designed to help Malaysian players maintain a healthy balance between entertainment and their everyday lives.

We also recognise that for some individuals, gambling can become an addiction. This is not a sign of weakness — it is a health issue that must be addressed seriously, with empathy, and without judgement. winmy is always ready to provide support and guidance to anyone who needs it.

Remember: Gambling is for entertainment. Never play with money you cannot afford to lose. If you feel that gambling is starting to affect your life, contact our support team now — we are here to help.

2. Core Principles of Responsible Gaming

We outline several core principles that form the foundation of our commitment winmy in maintaining a healthy gaming environment for all players:

2.1 Gaming as Entertainment, Not a Source of Income

Online gambling should never be seen as a way to generate a steady income or resolve financial problems. Every game on the winmy platform uses a certified Random Number Generator (RNG), meaning all outcomes are completely random and unpredictable. Treat every ringgit you spend as an entertainment cost — just like watching a movie or attending a concert.

2.2 Know Your Own Limits

Before you start playing, set realistic time and financial limits for yourself. Decide in advance how much time and money you are willing to spend, then stick to those limits without compromise. Never attempt to "chase" losses with larger bets — this is one of the most dangerous habits in gambling.

2.3 Maintain a Healthy Life Balance

Make sure your gaming activity does not take time away from your responsibilities — work, family, school, and social relationships. If you find your thoughts frequently drifting to gambling even when you are not playing, this may be an early sign of a problem that needs to be addressed.

3. winmy Gaming Control Tools

winmy provides a range of control tools that you can access directly through your account or by contacting our support team. These tools are designed to give you full control over your gaming experience:

Control Tools Description Effective Period
Daily Deposit Limit Set the maximum deposit amount allowed within a single day Immediately
Weekly Deposit Limit Weekly deposit controls for medium-term financial planning Immediately
Monthly Deposit Limit Set a monthly budget to help manage your finances Immediately
Loss Limit The account will be automatically locked once the set loss limit is reached Immediately
Session Time Limit Set a maximum duration for each gaming session Immediately
Time-Out Suspend account access for 24 hours, 48 hours, one week, or one month Immediately
Self-Exclusion Permanently closing your account or closing it for an extended period 24-hour processing

Important: Increases to control limits (e.g. raising your deposit limit) will take 7 days to come into effect, ensuring decisions are made rationally and not impulsively. Decreases to limits take effect immediately.

4. Recognising the Signs of Problem Gaming

Gambling problems rarely appear out of nowhere. Usually, there are early warning signs that can be identified if you are aware enough and honest with yourself. Here are some indicators to watch out for:

Self-Assessment: Is This Happening to You?

Answer honestly. If you answer "yes" to three or more questions below, we encourage you to contact the winmy support team or seek professional help.

1
Do you play longer or spend more than you originally planned?
2
Do you often try to "chase" losses by continuing to play or increasing your wagering amount?
3
Have you borrowed money, sold belongings, or used savings for gaming purposes?
4
Has your gaming activity caused conflicts with family, friends, or your employer?
5
Do you feel anxious, uneasy, or irritable when you are unable to play?
6
Do you hide your gaming activity from people you care about?
7
Have you ever failed to meet work or family responsibilities because of gaming?
8
Do you play to escape problems, stress, or uncomfortable feelings?

5. Healthy Gaming Habits

Playing responsibly means staying in control of your gaming activity. Here are the best practices we recommend to all players winmy:

  • Set a specific playing budget and stick to it — treat this money as spent the moment you start playing
  • Play only when you are in a good emotional state; do not play to relieve boredom, stress, or sadness
  • Take regular breaks — get up, stretch, and step away from the screen for at least 15 minutes every hour
  • Do not play when you are tired, under the influence of alcohol, or not in a clear state of mind to make sound decisions
  • Enable limit and alert features in your winmy account as an additional layer of protection
  • Enjoy your wins wisely — do not use all your winnings to place more bets
  • Treat losses as the cost of entertainment, not as a debt that gaming needs to "pay back"

Things to Avoid

  • Never play using money set aside for bills, rent, food, or your family's basic necessities
  • Avoid playing with the intention of resolving debt or drastically changing your financial situation
  • Do not allow children or individuals under 18 years of age to access your winmy account or platform
  • Never share your login credentials with anyone, including family members
  • Avoid playing continuously for hours without a break — it impairs your ability to make sound decisions

6. Protection of Children and Minors

winmy enforces a zero-tolerance policy against platform access by individuals under the age of 18. Our rigorous age verification process ensures only adult players are eligible to register and play. Every new account goes through a KYC (Know Your Customer) process that confirms age before any deposit or gameplay is permitted.

If you share a device with family members or your children, we strongly encourage you to:

  • Always log out of your winmy account after every playing session
  • Use a strong, unique password that no one else in your household knows
  • Enable Two-Factor Authentication (2FA) for an extra layer of security on your account
  • Consider using parental control software on devices shared with children
  • Never save your login information automatically on shared devices

7. How to Get Help

If you or someone you know needs help with a gambling problem, do not hesitate to reach out to us or seek professional support. Asking for help is a sign of strength, not weakness.

1
Contact winmy Support
Our trained support team is available 24/7 via live chat on the platform. Discuss your situation with us — we will help you activate the appropriate control tools or process a self-exclusion request.
2
Activate Time-Out or Self-Exclusion
If you feel the need to take a break or stop entirely, we can process this request immediately. During the self-exclusion period, your account will be suspended and you will not receive any promotions from winmy.
3
Get Professional Support
Organisations such as Talian Kasih (15999), operated by KPWKM Malaysia, provide free counselling services for addiction problems. Local non-governmental organisations also offer comprehensive recovery programmes.
4
Involve Someone You Trust
Talk to a trusted family member or close friend about the challenges you are facing. Social support is one of the most effective factors in recovering from problem gaming.

Immediate Reminder: If your situation involves serious financial distress or severe mental health impacts, please contact Befrienders KL at 03-7627 2929 (24 hours) or seek immediate medical assistance. Your health is far more important than any game.

8. FAQ — Responsible Gaming Common Questions

You can easily set a deposit limit through the "Account Settings" or "Responsible Gaming" section in your winmy account portal. Select the limit type (daily, weekly, or monthly), enter your desired amount, and the limit takes effect immediately. If you wish to lower your limit, the change applies instantly. If you wish to raise it, a 7-day waiting period applies.

A Time-Out is a temporary suspension of your account for a shorter period — from 24 hours to 30 days. It is ideal if you want to take a brief break and reassess your playing habits. Self-Exclusion is a more permanent measure, where your account is closed for a minimum period of 6 months up to a lifetime ban. During an active Self-Exclusion, you cannot register a new account and all marketing communications will be stopped.

No. Self-Exclusion is a binding commitment and cannot be reversed before the set period ends. This is intentional — to protect you from impulsive decisions during your recovery period. Once the period expires, you must actively contact the winmy support team to reactivate your account; this does not happen automatically.

Any remaining balance in your account prior to Self-Exclusion being activated will be returned to you via the original payment method you used for your deposit. This withdrawal process will be handled by our finance team in accordance with standard procedures and applicable KYC requirements.

Yes, absolutely. Every new account is required to go through a KYC (Know Your Customer) process where identity documents — such as a MyKad or passport — are verified to confirm the player's age and identity. Accounts that cannot verify a minimum age of 18 will be suspended immediately and any deposits refunded.

If you are concerned about a family member, you can contact the winmy support team via live chat for guidance on the best way to help. We can provide information about the self-exclusion process that your family member may voluntarily apply for. We also encourage you to seek support from a professional counsellor or a relevant organisation in Malaysia that specialises in gambling addiction.